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Terms and Conditions:

BirthdayGifts � Subsidiary Company of Vin de Terre Ltd

The Willows
109 Six House Bank
West Pinchbeck
Spalding
Lincolnshire. UK
PE11 3QG

Email: enquiries@birthdaygifts-shop.co.uk

Telephone: +44 (0)1775 640788

Office Hours: Monday � Friday (9am-5pm GMT)

Register in England No. 4157264

VAT Registration No. 760 0022 86

Alcohol Legislation UK

It is illegal for any persons under 18 years of age to purchase or try to purchase alcohol or items containing a knife. It is illegal to act as an agent for someone under 18 years of age in the purchase of alcohol or items containing a knife. In purchasing wine from BirthdayGifts-Shop the customer agrees that they are not below 18 years of age or acting as an agent for anyone under 18 years of age. By accepting these terms and conditions you acknowledge that you are above 18 years of age.

Price

Prices of goods shown before total include VAT (20%).

In the unlikely event that an incorrect price is shown on BirthdayGifts-Shop.co.uk, we reserve the right to pause the transaction. The customer will be informed by email or post of the correct price of the item(s) ordered and given the option to either continue with their order if they so desire or to obtain a refund for the amount originally received for the particular items.

Online payment

All transactions will be processed by Streamline, which authorises a secure online payment system through www.worldpay.com.

Card and transaction information is not kept by BirthdayGifts-Shop.co.uk and consequently will not be shared or disclosed and will only be used to process orders.

Credit/Debit card payments can be made using Visa, Visa Electron, Maestro, Solo, Mastercard, Delta and JCB.

We accept:

Returns Policy Missing, Wrong, Faulty or Damaged goods

If a gift is found to be missing, wrong, faulty or damaged upon receipt BirthdayGifts-Shop.co.uk must be notified within 24 hours of delivery by phone, so we can either arrange a convenient collection of the wrong/damaged/faulty goods or ask you to send the goods back via first class post (please note: we are unable to refund special delivery costs). Once the items have been received back to our depot (at the above address), we will replace the damaged or faulty item for new ones within 2-3 working days stock permitting. Missing, damaged or faulty goods brought to our attention after this 24 hour time period will remain charged for.

If you have received a damaged or faulty item, we may request that you send the gift back to us at the address above. We will replace the damaged or faulty item for you within 2-3 working days from receipt of return. However, if you no longer require the item at this point, we will happily refund the cost of the gift (excluding any special delivery charges.)

Please Note: If you have received an incorrect, damaged or faulty item, we may ask you to send the item(s) back to us or photo evidence via email, before we can send any replacements out. Should you require a gift sooner than you are able to send the incorrect gift back to us, we will take a re-payment for the full amount of the gift, which will be refunded upon receipt of the incorrect item back to our premises.

Website Security

The customer should see a golden padlock on the bottom right hand side of their browser when going through the payment process with BirthdayGifts-Shop.co.uk, which means that your private details are secure.

Delivery Information

Where do we deliver?

BirthdayGifts-Shop.co.uk currently only delivers gifts FREE nationally to all mainland addresses in England, Wales, Scotland and Northern Ireland. By accepting these terms and conditions you realise that the FREE DELIVERY only covers Monday-Friday deliveries to mainland England, Wales, Scotland and Northern Ireland addresses. Unless the item is shipped via Royal Mail in which case Saturday delivery maybe applicable. Standard free UK delivery means that your gifts can be delivered anytime between 2-7 working days to your specified delivery address. If you need your items sooner than 7 working days, please see our UK Delivery Charges below.

Items weighing less than 2kg (equivalent to one 75cl bottle) will also be delivered to the Channel Islands, the Scottish Islands, Scottish Highlands, Isles of Scilly, Isle of Wight, Northern Ireland and the Isle of Man at the same cost outlined in the shopping cart via Royal Mail Recorded Delivery. However, should you require an item that weighs more than 2kg, delivery can still be arranged at an additional charge. Should this be the case a member of staff will contact you within 48 working hours to take the extra payment. Please Note: inputting an overseas delivery address may delay delivery.

International Delivery

Delivery to countries outside of the UK, including the European Union, Australia and the USA can be arranged at extra cost, for further information contact our customer services team on 01775 640788 before placing your order.

Please Note: Saturday deliveries can be arranged to mainland England, Wales and Scotland at an extra cost of �20 on top of any other delivery charge stated in the shopping cart. Please call us on 01775 640788 (9am-5pm Monday to Friday) for payment.

Delivery Times

BirthdayGifts-Shop.co.uk offers a free UK delivery service to Northern Ireland, Scotland, Wales and England. Orders will be processed as quickly as possible in relation to the items requested. However free UK delivery can take up to 7 working days from receipt of payment (with the exception of queried items), so gifts delivered within the UK should be received within 7 working days. If this appears not to be the case, you agree to contact BirthdayGifts-Shop.co.uk via phone or email enquiries@birthdaygifts-shop.co.uk in order chase the order up, or to re-arrange delivery, which may incur, should it be found that delivery has already been attempted. A �9 re-delivery charge on bottle gifts and gift sets, or a �5 re-delivery charge for other gifts.

Orders over the value of �500 may take slightly longer than 7 working days to be delivered. Please get in touch on + 44 (0)1775 640788 for more specific delivery times of larger orders, as we are able to work to deadlines!

UK Delivery Charges

Delivery to UK based addresses is FREE on our standard 2-7 working day service. However if you require your gift to be delivered sooner than 7 working days, a �5 delivery charge will be required - please call our office on 01775 640788 BEFORE placing your order to find out how.

d Interlink Express Delivery

All deliveries require a signature, where the recipient is unavailable at time of delivery the courier will try and deliver again. Should there be no-one to collect the parcel on the second attempt, the parcel will be sent back to the local Interlink Express depot, kept for 3 working days and then will subsequently be sent back to BirthdayGifts-Shop.co.uk. Should you require the gift to be re-delivered, re-delivery will incur a �7 delivery charge on all bottle gifts and gift sets and a �5 delivery charge on all other gifts, to be paid before the goods are sent back out. Should you no longer require the goods at this point, we will be happy to refund the cost of the goods once we receive them back in their original condition.

Royal Mail Recorded Delivery

Royal Mail requires a signature to confirm receipt of packages. If no-one is in when an attempted delivery is made, a note will be left advising the recipient to collect the parcel from their local Royal Mail Depot or Post Office. Should the parcel not be collected and signed for within 5 days of the note being left, any packages will be returned to BirthdayGifts-Shop.co.uk. Re-delivery will incur a delivery charge of �7 for bottle gifts and gift sets and �5 for all other gifts, to be paid before the goods are re-delivered. Should you no longer require the goods at this stage we will be happy to refund the cost of the items.

Refunds

BirthdayGifts-Shop.co.uk operates a refund policy at the discretion of the management team.

Complaints/Customer Service

Email: enquiries@birthdaygifts-shop.co.uk and we will do our best to investigate and rectify complaints as soon as possible after they are brought to our attention.

The head-office for BirthdayGifts-Shop.co.uk operates from 9am-5pm GMT Monday to Friday. The office is closed on all major bank holidays.

Force Majeure

BirthdayGifts-Shop.co.uk promises to exercise every reasonable effort to meet a requested dispatch date. However, BirthdayGifts-Shop.co.uk shall not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its realistic control, such as, but not limited to, compliance with laws or regulations, acts or omissions of the customer, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

Privacy Policy

BirthdayGifts-Shop.co.uk collects the information submitted by the customer at the time of order not only to process the customers� purchase, but also to provide the highest level of customer service possible. We use all information in accordance with the Data Protection Act 1998. BirthdayGifts-Shop will only email marketing material with prior consent from the customer. If the customer does not wish to receive any promotional material they have the option to uncheck the relevant box when leaving details. We do NOT pass on details to third parties.

Copyrights

All designs, texts and graphics on this site belong to BirthdayGifts-Shop.co.uk. As a visitor/consumer of BirthdayGifts-Shop.co.uk you are licensed to electronically copy or to print portions of the website for your own, non-commercial use. Any other use of materials shown on the site without BirthdayGifts-Shop.co.uk prior consent is strictly prohibited.

Jurisdiction

None of the above terms affect your statutory rights as a consumer.

These terms and conditions were last updated on 5th August 2011



 
     
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